>> Maximum passenger flow and optimized processes
Airports are a very demanding and complex environment with their requirements for processes, the regulations that must be observed, the safety of passengers and working personnel and the different workloads of the individual areas.
Only security solutions that have been thought through to the end and people guidance systems for processes that have been fully studied and understood will suffice.
This is exactly where our strength lies. Via Guide employs aviation specialists (e.g. former airline employees and pilots) who know the requirements of passenger handling, the routes and processes in the terminal and on the airfield as well as the security requirements in all areas inside out.
Whether it's shortened queues, a regulated and efficient security check process or clear and comprehensible communications through signposts and portals, our people guidance systems are optimally adaptable and can be expanded and combined to suit your needs.
Additionally, we also boast a range of electronic and smart solutions that, for example, warn people who are going the wrong way, measure the flow of passengers and adjust the queue route by fully automatic control or at the push of a button, thus increasing the quality of service and improving the customer experience.
BELTRAC is your reliable and flexibly adaptable belt system: up to 6000 variants are possible!
Discover the mobile partition system optionally with doors to flexibly and easily rearrange different rooms at any time.
From attachment frames for telescopic posts to the rollable display, these extensions create orientation for passengers, visitors and customers - even in unclear areas.
Easily transport and store belt posts. The SHUTTLETRAC post transporter is the optimal addition for your people guidance systems.
SMART QUEUE is our smart queue that reliably takes the digital lead and transforms customer queuing into a perfect logistical process. A digital customer flow reduces the use of resources and offers customers a much improved waiting experience.
Our digital access SMART ACCESS monitors and controls access in various areas of the airport. Passengers going the wrong way are turned back and security in general is increased, even when there is a high volume of passengers at the airport.
Achieve optimal queue control fully automatically or at the touch of a button using Smart Gates, which are electronic swing gates that change the queue route as required.
The digital call system that guides your customers in the queue to the service counter or self-service terminal, either at the touch of a button or fully automated if desired. Create perfect flows and reduce idle times.
Our people counting system records the passenger flow at the airport and measures waiting times. SMART COUNT calculates the estimated waiting time and displays the load in real time.
Hannover Airport uses Via Guide systems throughout the terminal. The products are of outstanding quality and allow great flexibility in the combination between belt posts, walls and gantries.
Patrick Thom, M. AVIMA
Head of Terminal Operations and Customer Service Management
Via Guide - always on the safe side
A selection of our products are in use at Paris Charles de Gaulle Airport.
Viaguide is represented at London Heathrow Airport with a wide range of products.
At BER Airport Berlin, Viaguide products are used in all areas of the construction...
The optimized overall process - from the first minute to the finish
Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.
The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.