Digital customer flow with smart guidance systems
Advancing digitization makes many areas of life clearer, simpler and more convenient. These desirable advantages are now also being transferred to guidance and information systems, with SMART GUIDANCE solutions taking over the digital guidance of customers in public spaces.
Use modern information systems for automation and optimisation
Smart information systems transform the flow of people from a "necessary evil" to a logistically optimised part of your business process. People rarely like to wait, but if you design this section to their advantage, it will have a positive effect on their entire customer experience at your location.
- Digital guidance systems interact actively with your customers
- Improve people management
- Automation of customer flow
- Increased service quality
- More efficient waiting processes
- Reduced personnel expenses
... overall, we are very satisfied with the quality of the products and your flexibility in responding to our (special) requests. We especially appreciate their competence and support ...
Flughafen München GmbH
Via Guide - always on the safe side
Discover more VIA GUIDE products and solutions
We offer a wide range of other products for various applications
VIRTUAL QUEUE All Areas
>> More loyalty and sales through satisfied and relaxed customers
With Virtual Queueing you avoid your customers having to stand in line whilst waiting, allowing them to use their time where and how they want. Your customers will never want to spend waiting time any other way.
THE INTEGRATED VIA GUIDE CONCEPT
PUBLIC, SMART AND VIRTUAL GUIDANCE AS A HOLISTIC SOLUTION
The optimized overall process - from the first minute to the finish
Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.
The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.
Do you have any questions about SMART GUIDANCE?
Contact us - we will be happy to inform you about the possibilities of SMART GUIDANCE.
Good queue management is recommended wherever many people come together and need to be guided in a targeted manner. It can be used to avoid long waiting times at airports, entrance areas and event locations. In the past, good queue management required competent staff who were able to coordinate the flow of visitors, but today there are more flexible solutions. With the VIA GUIDE team, your queue management becomes smart.
What advantages does smart queue management offer you?
There is hardly an area today that is not being driven and significantly influenced by digitalization. Digital solutions have also earned a firm place in queue management. The advantages are obvious:
- Your employees are specifically relieved by the smart queue management.
- Even under high pressure and in large crowds, the systems' susceptibility to errors is minimal.
- Digital management promises you significant cost savings in the medium term.
- You avoid potential restrictions due to staff absences.
Place your trust in proven quality from Germany
Innovative spirit on the one hand and proven service on the other make us the ideal partner for your queue management. We want to provide your queue management with the best possible technical solutions. For this reason, we listen to your wishes and suggestions right from the start. All system components are tailored to your location as well as to your requirements. We offer a five-year guarantee on all products developed and manufactured by us in Germany. If you have any questions about the configuration of your queue management system, we will be happy to advise you and provide you with comprehensive information. Start the smart future together with the VIA GUIDE concept and take the pressure off your team in the long term.