SMART SHORTCUT: Efficient (re)routing of queues
>> Queue control through the change of routing
With SMART SHORTCUT you keep queues "as short as possible and as long as necessary".
Through efficient real-time queue management by VIAGUIDE, the change of walkways is standardised, meaning you improve and accelerate waiting processes, contributing to an optimised waiting experience. The result: optimised queues with more satisfied customers, visitors or passengers.

SMART SHORTCUT is simplified in many places:
Staff opening and closing queue belts between visitors is eliminated and queue layouts are standardised and adjusted in real time. Smart Gates are controlled by remote control, web interface or fully automatically by 3D sensors that measure customer flow at all times.
The benefits of SMART SHORTCUT
- Innovative measurement using 3D sensors
- Optimized queues
- Rerouting through Smart Gates (fully automatic possible)
- Fewer personnel required
Keep an overview of the queue with sensors and automatically reroute if necessary
At the heart of our SMART SHORTCUT solutions are our Smart Gates - electronic swing gates that change position when needed and safely regulate the flow of people. SMART SHORTCUT's innovative queue metering makes waiting periods as pleasant as possible.
Customers are guided efficiently and queues are optimised. These are the features SMART SHORTCUT brings to the table:
- Change of routes
- Redistribution of customers within the queue
- Activation of overflow queues
We appreciate the holistic approach to passenger management, which goes beyond pure hardware to include passenger flow control, and look forward to further expanding our partnership in the future.
Patrick Thom, M. AVIMA
Head of Terminal Operations and Customer Service Management
Via Guide - always on the safe side
More SMART GUIDANCE products
THE INTEGRATED VIA GUIDE CONCEPT
PUBLIC, SMART AND VIRTUAL GUIDANCE AS A HOLISTIC SOLUTION
The optimized overall process - from the first minute to the finish
Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.
The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.