The customer frequency analysis (SMART COUNT) enables a quick reaction to operational bottlenecks and serves as a perfect basis for resource planning.
The determination of key figures around the people flow, such as the dwell time of customers or the passenger volume, enables the improvement of processes on multiple levels.
Operational bottlenecks can be identified and eliminated in real time. In addition, customers can also be shown their current waiting time.
SMART COUNT solutions have an extremely positive impact on perceived waiting time. Long-term improvements in resource planning can be made in customer frequency analysis, and performances of different system partners can be measured and evaluated. People flow measurement is also the basis for our Smart Queue solutions for queue automation. Your benefits from SMART COUNT solutions include:
- People counters to accurately determine visitor traffic
- Improved resource planning is made possible
- Operational bottlenecks can be avoided
- Positive impact on the visitor waiting experience
Electronic measurement of customer flow in queues is the key to optimising the process. Measurement guarantees consistent and reliable data.
Measuring critical queue metrics is a simple and cost-effective solution. Our method is based on the 'First In, First Out' principle. This allows us to position counting points at relevant positions such as entrances, exits and intersections, which reduces the number of sensors enormously. Depending on requirements, we can rely on one or two different sensors or on the use of existing third-party data.
Capacity Monitoring takes people measurements in a closed area, such as shops or terminals. Capacity utilisation is determined by simply counting the number of people at entrances and exits, and enables alerts to be issued when permitted levels are exceeded or capacity is overflowing.
Capacity registration is based on the 'first in, first out' principle and is a simple and cost-effective solution. Counting points are positioned at relevant positions such as entrances, exits and intersections, which reduces the number of sensors enormously. Depending on the requirement, we can rely on one or two different sensors or on the use of existing third-party data.
Service Flow Monitoring measures the use of the service points as well as the number and dwell time of customers directly at the service counter, thus generating valuable data on the service processes.
Sensors at service counters, at the checkout or at security checkpoints identify people and measure their dwell time, including the beginning and end of the service process. The generated key figures are transmitted to our servers and can be analysed at any time if required. This information about the processes enables a significant improvement in the planning of staff resources. Real-time dashboards and notifications also make it possible to react at any time.
Achieve optimal queue control fully automatically or at the touch of a button using Smart Gates, which are electronic swing gates that change the queue route as required.
The digital call system that guides your customers in the queue to the service counter or self-service terminal, either at the touch of a button or fully automated if desired. Create perfect flows and reduce idle times.
SMART QUEUE is our smart queue that reliably takes the digital lead and transforms customer queuing into a perfect logistical process. A digital customer flow reduces the use of resources and offers customers a much improved waiting experience.
Our digital access SMART ACCESS monitors and controls access in various areas of the airport. Passengers going the wrong way are turned back and security in general is increased, even when there is a high volume of passengers at the airport.
The optimized overall process - from the first minute to the finish
Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.
The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.