Virtual systems for process optimization and customer-friendly queue management

With our Virtual Queue solutions, you can avoid having your customers stand in line while waiting or directly ensure a smooth process without waiting times.


>> The virtual reservation for the security checkpoint

Select a free slot and pass through airport security without delay.

Manage the flow of people and communicate with passengers to improve the customer journey.
Satisfied and relaxed passengers where things are usually slow.

>> learn more


>> The service before the service

Passengers can scan a QR code to book a service slot at the service centre at their leisure and thus announce their arrival at exactly the right time.

In this way, both passengers and the airline benefit from the various options that bring calm and order to the processes, e.g. in the event of flight cancellations or similar.

>> learn more


>> Efficient use of waiting times

More loyalty and turnover through satisfied and relaxed customers.

Queuing is really no longer necessary. Let your customers use their time where and how they want.

>> learn more

... once, due to an obvious very violent impact, a fastening screw in the post had to be changed - a job of a few minutes, no comparison to the previous system, where the ground sleeve always had to be replaced.

Flughafen München GmbH

Via Guide - always on the safe side

The optimized overall process - from the first minute to the finish

Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.

The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.

Do you have questions about our VIRTUAL QUEUE solutions?

We are happy to advise you!

+49 (0) 2932 477-177