With our Virtual Queue solutions, you can avoid having your customers stand in line while waiting or directly ensure a smooth process without waiting times.
Select a free slot and pass through airport security without delay.
Manage the flow of people and communicate with passengers to improve the customer journey.
Satisfied and relaxed passengers where things are usually slow.
Passengers can scan a QR code to book a service slot at the service centre at their leisure and thus announce their arrival at exactly the right time.
In this way, both passengers and the airline benefit from the various options that bring calm and order to the processes, e.g. in the event of flight cancellations or similar.
More loyalty and turnover through satisfied and relaxed customers.
Queuing is really no longer necessary. Let your customers use their time where and how they want.
We appreciate the holistic approach to passenger management, which goes beyond pure hardware to include passenger flow control, and look forward to further expanding our partnership in the future.
Patrick Thom, M. AVIMA
Head of Terminal Operations and Customer Service Management
Via Guide - always on the safe side
SMART QUEUE is our smart queue that reliably takes the digital lead and transforms customer queuing into a perfect logistical process. A digital customer flow reduces the use of resources and offers customers a much improved waiting experience.
The digital call system that guides your customers in the queue to the service counter or self-service terminal, either at the touch of a button or fully automated if desired. Create perfect flows and reduce idle times.
Our TRADITIONAL series combines people guidance systems with design: luxurious cord posts for classic museum use or elegant VIP barriers are also part of our range.
BELTRAC is your reliable and flexibly adaptable belt system: up to 6000 variants are possible!
The optimized overall process - from the first minute to the finish
Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.
The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.