>> Intelligent queues through logistically optimised processes

Shortened waiting times, improved use of resources and greater flexibility are just some of the advantages enjoyed through our smart customer guidance system

The Smart Queue combines both the SMART SHORTCUT and SMART CALL solutions, transforming a conventional queue into a logistics process that is comparable to the processes of the large parcel service providers. But without making your customers feel like parcels!

Complemented by our Public Guidance products, such as Beltrac belt posts and Nextrac partition systems and signage we create a total solution that eliminates the need for staff intervention and improves customer flow. Sensors constantly measure the flow of people and control the Smart Gates, in the form of our electronic swing doors.

This results in a more pleasant customer journey, whilst achieving the "As short as possible" customers feel when greeted with queue. At the same time, the automated queue control optimises the space within the queue to make it "As long as necessary". The path from the end of the queue to the service positions is displayed to customers on screens and the call is then triggered by sensors or other devices, such as ticket machines or self-service terminals.

This reduces idle times and, as a result, the total waiting time.

Smart gates and smart algorithms for the perfect queue

The Smart Gate is a revolving gate that rotates around a Beltrac post. Sensors in the queue identify the passenger flow and calculate the best footpath for the person waiting, with the Smart Gates triggered by radio. This results in optimisation for all: as short as possible, as long as necessary.


  • Positions can be programmed at will within 360°
  • Guiding passengers in the desired direction
  • A 90° turn takes place within a maximum of 2 seconds
  • Operated by either a rechargeable battery or with continuous current


  • Use of existing sensors or Via Guide sensors
  • Optional visual measures (foils on gate and floor, monitors or traffic lights) improve visibility and effectiveness
  • Changing the queue layout remotely (when using a semi-automated solution)
  • Triggering of the access control system by staff, e.g. the badge reader

Entertainment or information while waiting

  • Diameter of the BELTRAC post: 70 mm
  • Width of the panel: max. 1,500 mm
  • Height: min. 1014 mm
  • Rotation time: 2 seconds for 90° (360° programmable)
  • Material blade: polycarbonate

The change of position of the Smart Gates is triggered by a manual remote control, by sensors or by an access control system. The Smart Gate itself can be equipped with an internal personal recognition sensor to increase security.

In combination with the magnetic Beltrac posts, the Nextrac panels at the edge of the queue and the information system, we’re able to create a maintenance-free, highly efficient queuing area.

Adaptation of the queue layout to the respective circumstances

The Smart Gates are positioned within the queue at points where belts would normally need to be opened or closed to change the direction of passengers:


>> Optimal queue control

Achieve optimal queue control fully automatically or at the touch of a button using Smart Gates, which are electronic swing gates that change the queue route as required.


>> Digital call system

The digital call system that guides your customers in the queue to the service counter or self-service terminal, either at the touch of a button or fully automated if desired. Create perfect flows and reduce idle times.


>> Designing access control digitally

Our digital access SMART ACCESS monitors and controls access in various areas of the airport. Passengers going the wrong way are turned back and security in general is increased, even when there is a high volume of passengers at the airport.


>> People counting system

Our people counting system records the passenger flow at the airport and measures waiting times. SMART COUNT calculates the estimated waiting time and displays the load in real time.

The optimized overall process - from the first minute to the finish

Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.

The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.

Do you have any questions about SMART QUEUE?

Contact us - we will be happy to inform you about the possibilities of SMART QUEUE.

+49 (0) 2932 477-177

In order to regulate visitor flows better and more reliably, one thing is needed above all: good visitor guidance systems. Visitor guidance systems have now undergone considerable further development and are increasingly being designed to be smart. Digital systems enable you to keep a safe overview of even large visitor flows and avoid long waiting times. This makes it easy to optimise logistical processes and, above all, to do so permanently. Displays can be used to pass on important information to visitors and control the flow in a targeted manner. This approach not only benefits your visitors, but also your employees, who are noticeably relieved.

We plan your visitor guidance systems individually with you

If you are looking for a suitable visitor guidance system, you can rely on the competence and expertise of our team right from the start. We work with you to develop visitor guidance systems that simply fit. We rely on a modular concept from which you can select the components you need in no time at all. Our visitor guidance systems are generally expandable. This ensures that you remain flexible in the long term and can always customise the systems to your requirements.

Place your trust in high quality standards

One argument in favour of our visitor guidance systems is the high quality standard. We rely on Germany as a production location. This enables us to constantly monitor our quality standards. This enables us to guarantee you the highest possible standard. You also benefit from a five-year guarantee window with us. We will be happy to provide you with comprehensive advice on the selection of our visitor guidance systems and help you decide on the right modules. All components of our visitor guidance systems are naturally offered to you at a fair price-performance ratio.