SMART CALL sends your customers directly to the next available service position

>> The active request system from customers to service positions

With SMART CALL, customers find their way through the queue by service call to the desired position from the moment they queue. Monitors at the exit show the next available position and, in addition, LED lights at the counter or terminal help support the digital call system. Staff call the next customer to the service position via remote control or, alternatively, the call can be made fully automatically by personnel sensors. Self-service devices (ticket machines, self-service checkouts) can also perform the call.

Calling systems with person recognition can give priority to special queues (first class, VIP, families). Depending on the volume, the corresponding number of service positions is reserved and returned to the remaining queue after appropriate use.

Flexible and expandable

Even as a standard system with a wide range of functions. In addition, the following advantages make it easier to use:

  • Configuration from almost any PC
  • Easily updated
  • Simple and versatile use thanks to wireless technology
  • Connection of up to 99 remote controls
  • Wireless operation of additional peripheral devices such as switch lighting
  • Centralized and web-based setting of media data through the media manager

Higher customer satisfaction with more customer throughput

The customer is called directly to the next free counter or the desired service position. This enables a significantly more efficient customer flow, shortening waiting times and offers noticeable added value for your visitors and passengers.

Entertainment or information during the waiting process

A wide variety of content can be played back on the monitors used between service calls, and the waiting time perceived by customers is reduced dramatically by up to 50%. Up to 6 display modes allow the display on the entire monitor or via split screen in the usual data formats: .bmp, .jpg, .mpg, .wmv.

Use directly or customize!

The high-performance, electronic management system is easy to use and can be specifically configured. Installation is simplified thanks to Z-Wave technology, meaning no cables. A wide range of different audio cues, multilingual customer prompts, 2 voices and different texts and images ensure your needs can be met.

In addition, the integration of your own photos, background images and announcements, music or noises can also be integrated and a real-time simulation of the application can be conducted before use.


>> Optimal queue control

Achieve optimal queue control fully automatically or at the touch of a button using Smart Gates, which are electronic swing gates that change the queue route as required.


>> The intelligent queue

SMART QUEUE is our smart queue that reliably takes the digital lead and transforms customer queuing into a perfect logistical process. A digital customer flow reduces the use of resources and offers customers a much improved waiting experience.


>> Designing access control digitally

Our digital access SMART ACCESS monitors and controls access in various areas of the airport. Passengers going the wrong way are turned back and security in general is increased, even when there is a high volume of passengers at the airport.


>> People counting system

Our people counting system records the passenger flow at the airport and measures waiting times. SMART COUNT calculates the estimated waiting time and displays the load in real time.

The optimized overall process - from the first minute to the finish

Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.

The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.

Do you have any questions about SMART CALL?

Contact us - we will be happy to inform you about the possibilities of SMART CALL.

+49 (0) 2932 477-177