Virtual Queueing is a powerful solution that can be used wherever many people are waiting, queuing or have to pass through a bottleneck, such as a security check.
Your passengers choose a free slot at the security check either at the airport or before arrival, and thus avoid long queues and waits.
This also ensures passengers will arrive on time for boarding.
- Clear process optimization
- Control and know when the passenger arrives
- Planning reliability for personnel & resource deployment
- Better utilization of capacityy
- More comfort and safety for passengers
- A perceived significantly shorter waiting time
The intuitive user interface guarantees exceptionally easy reservation of frees slot at the security checkpoint.
The booking can be made conveniently on-site, or even prior to arrival at the airport. Passengers carry their confirmation with them and can check at any time when they’re due to appear at the security check.
In the browser or airport app, the passenger clicks through the four steps to the right, with reservations able to be completed in well under a minute.
Passengers can scan a QR code to book a service slot at the service centre at their leisure and thus announce their arrival at exactly the right time.
In this way, both passengers and the airline benefit from the various options that bring calm and order to the processes, e.g. in the event of flight cancellations or similar.
With Virtual Queueing you avoid your customers having to stand in line whilst waiting, allowing them to use their time where and how they want. Your customers will never want to spend waiting time any other way.
The optimized overall process - from the first minute to the finish
Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.
The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.