VIRTUAL QUEUE Airport Service Center

>> The service before the service

Virtual Queue is a powerful, browser-based solution that is used as a supplement to direct service at the counter in the Service Centre. By scanning a QR code, passengers can book a service slot at the service centre at their leisure and thus announce their arrival at the exact time.

This gives the airline a variety of control options, such as clustering passenger groups for a particular flight and prioritising customer groups according to their status.  

In this way, both passengers and the airline benefit from the various options, which bring calm and order to the processes, for example in the event of flight cancellations, security checks, check-ins or delays.


  • Modern passenger management
  • Innovative impact on customers
  • Staff- and resource-saving
  • Significant process optimisation
  • Clarity as to when the passenger comes to the service centre
  • De-escalation through clear structure of procedures
  • More calm and order in extraordinary situations
  • More comfort (decentralised waiting)
  • More transparency for passengers.

A simple scan of the QR code guarantees the very easy reservation of a free time slot at the Service Center.

Booking a time slot at the Service Center can be done conveniently at the airport. There are clearly visible pillars in the immediate vicinity of the gates and in the centre of the public areas. The pillars provide clear information and instructions on the registration process.

The actual registration is done by scanning a QR code, which leads to the browser-based application. There, the passenger selects the desired time slot at the service centre and thus reserves his or her personal appointment.

The booking process is as simple as it is intuitive, ensuring that all passenger groups can follow the steps without any problems. Afterwards, the waiting time can be spent sensibly and decentrally. This eliminates the need for large queues and frustrated waiting. A clear gain in comfort for the airline and passengers in difficult situations.

VIRTUAL QUEUE Airport Security

>> Satisfied and relaxed passengers, where it normally falters

Virtual Queueing is a powerful solution that can be used wherever many people are waiting, queueing or having to pass through a bottleneck, such as a security check.


>> More loyalty and sales through satisfied and relaxed customers

With Virtual Queueing you avoid your customers having to stand in line whilst waiting, allowing them to use their time where and how they want. Your customers will never want to spend waiting time any other way.

The optimized overall process - from the first minute to the finish

Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.

The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.

Do you have questions about our VIRTUAL QUEUE solutions?

We are happy to advise you!

+49 (0) 2932 477-177