Digital customer flow with smart guidance systems
Advancing digitization makes many areas of life clearer, simpler and more convenient. These desirable advantages are now also being transferred to guidance and information systems, with SMART GUIDANCE solutions taking over the digital guidance of customers in public spaces.
Use modern information systems for automation and optimisation
Smart information systems transform the flow of people from a "necessary evil" to a logistically optimised part of your business process. People rarely like to wait, but if you design this section to their advantage, it will have a positive effect on their entire customer experience at your location.
- Digital guidance systems interact actively with your customers
- Improve people management
- Automation of customer flow
- Increased service quality
- More efficient waiting processes
>> The smart queue
SMART QUEUE is our smart queue that reliably takes the digital lead and transforms customer queuing into a perfect logistical process. A digital customer flow reduces the use of resources and offers customers a much improved waiting experience.
>> Smart Gates with 3D sensors
Discover the smart barrier system SMART SHORTCUT and achieve optimal queue control fully automatically or at the push of a button. Smart gates with 3D sensors are electronic swing gates that change routing as needed and reliably regulate flows of people in buildings or open spaces.
>> Digital call system
The digital call system that guides your customers in the queue to the service counter or self-service terminal. Available at the touch of a button or fully automated. SMART CALL as a service monitoring solution creates perfect orientation and reduces idle times.The digital call system that guides your customers in the queue to the service counter or self-service terminal. Available at the touch of a button or fully automated. SMART CALL as a service monitoring solution creates perfect orientation and reduces idle times.
>> Digital access control
Digital access control monitors and controls access in various areas. Incorrect access is reduced by the digital guidance of SMART ACCESS. In general, the Smart Guidance solution increases the security of all persons involved and also saves costs for security guards.
>> Monitoring and measurement of visitor flow
The SMART COUNT people counting system records the flow of people and the time that visitors spend there. It also measures the waiting time of customers. Modern sensor technology such as people sensors calculate expected waiting times and display the utilization in real time in the form of a customer frequency analysis.
... once, due to an obvious very violent impact, a fastening screw in the post had to be changed - a job of a few minutes, no comparison to the previous system, where the ground sleeve always had to be replaced.
Flughafen München GmbH
Via Guide - always on the safe side
THE INTEGRATED VIA GUIDE CONCEPT
PUBLIC, SMART AND VIRTUAL GUIDANCE AS A HOLISTIC SOLUTION
The optimized overall process - from the first minute to the finish
Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.
The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.