Digital customer flow with smart guidance systems

Advancing digitization makes many areas of life clearer, simpler and more convenient. These desirable advantages are now also being transferred to guidance and information systems, with SMART GUIDANCE solutions taking over the digital guidance of customers in public spaces.

Use modern information systems for automation and optimisation

Smart information systems transform the flow of people from a "necessary evil" to a logistically optimised part of your business process. People rarely like to wait, but if you design this section to their advantage, it will have a positive effect on their entire customer experience at your location.

  • Digital guidance systems interact actively with your customers
  • Improve people management
  • Automation of customer flow
  • Increased service quality
  • More efficient waiting processes
  • Reduced personnel expenses


>> The intelligent queue

SMART QUEUE is our smart queue that reliably takes the digital lead and transforms customer queuing into a perfect logistical process. A digital customer flow reduces the use of resources and offers customers a much improved waiting experience.


>> Optimal queue control

Achieve optimal queue control fully automatically or at the touch of a button using Smart Gates, which are electronic swing gates that change the queue route as required.


>> Digital call system

The digital call system that guides your customers in the queue to the service counter or self-service terminal, either at the touch of a button or fully automated if desired. Create perfect flows and reduce idle times.


>> Designing access control digitally

Our digital access SMART ACCESS monitors and controls access in various areas of the airport. Passengers going the wrong way are turned back and security in general is increased, even when there is a high volume of passengers at the airport.


>> People counting system

Our people counting system records the passenger flow at the airport and measures waiting times. SMART COUNT calculates the estimated waiting time and displays the load in real time.

We appreciate the holistic approach to passenger management, which goes beyond pure hardware to include passenger flow control, and look forward to further expanding our partnership in the future.

Patrick Thom, M. AVIMA
Head of Terminal Operations and Customer Service Management

Via Guide - always on the safe side


>> Post with barrier tape

BELTRAC is your reliable and flexibly adaptable belt system: up to 6000 variants are possible!


>> Partition wall system

Discover the mobile partition system optionally with doors to flexibly and easily rearrange different rooms at any time.

VIRTUAL QUEUE Airport Security

>> Satisfied and relaxed passengers, where it normally falters

Virtual Queueing is a powerful solution that can be used wherever many people are waiting, queueing or having to pass through a bottleneck, such as a security check.


>> More loyalty and sales through satisfied and relaxed customers

With Virtual Queueing you avoid your customers having to stand in line whilst waiting, allowing them to use their time where and how they want. Your customers will never want to spend waiting time any other way.

The optimized overall process - from the first minute to the finish

Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.

The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.

Do you have any questions about SMART GUIDANCE?

Contact us - we will be happy to inform you about the possibilities of SMART GUIDANCE.

+49 (0) 2932 477-177