With Virtual Queueing you avoid your customers having to stand in line whilst waiting, allowing them to use their time where and how they want. Your customers will never want to spend waiting time any other way.
Customer satisfaction decreases as waiting time increases, but with Virtual Queueing you improve the customer experience by reducing the perceived waiting time.
And this is how it works:
- Customers scan a QR code with their smartphones to join the virtual queue
- They are informed via chat about how long the current waiting time is
- Meanwhile they can do whatever they want and enjoy the waiting time in a relaxed manner
The solution continually informs those waiting about their personal status, so that way everyone knows exactly when it's their turn.
Ensure a better waiting experience!
Our Virtual Queue solutions can be used in many areas to automate queues, creating a better waiting experience.
A virtual waiting room is particularly suitable for:
- Transportation (rebooking/ticketing)
- Retail (online pickup, customer service, product return)
- Government / Public Services
Passengers can scan a QR code to book a service slot at the service centre at their leisure and thus announce their arrival at exactly the right time.
In this way, both passengers and the airline benefit from the various options that bring calm and order to the processes, e.g. in the event of flight cancellations or similar.
Virtual Queueing is a powerful solution that can be used wherever many people are waiting, queueing or having to pass through a bottleneck, such as a security check.
The optimized overall process - from the first minute to the finish
Via Guide are the only providers of a complete and integrated solution that can offer everything from a single source. From barrier posts to sensor-based fully automatic triggering swing doors to virtual queuing applications, our integrated overall concept guides your guests every step of the way.
The goal is to provide you with unique control and efficient management of all flow processes as well as flows of people, whilst creating an optimised service and waiting experience for all guests.